A.T.T.A.C., LLC. Website Return Policy
AMERICAN TACTICAL TRAINING ARMS CENTER, LLC is committed to providing the highest quality equipment to match the needs and expectations of its customers. In instances where the product does not meet your expectation, must be returned for warranty coverage or needs to be returned for any other reason the following terms and procedures should be followed.
Items may be returned in new and unopened condition within 20 days of delivery for a full store credit. Items should be returned in their original packaging. After 20 days, this policy becomes null and void. Items returned for other than store credit are subject to a 20% restocking fee. All sales are final on “Sale”, “Close-out” and “Blow-out” merchandise. These items are not eligible for return and/or exchange.
If you received a faulty item and need to exchange it for the same, or a different item, please contact our Customer Service Department to request a replacement.
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you. Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
AMERICAN TACTICAL TRAINING ARMS CENTER does not reimburse return shipping expenses. All returns must be authorized by Customer Service by emailing firstname.lastname@example.org or calling (904) 808-8559. We’ll also pay the return shipping costs if the return is a result of our error.
AMERICAN TACTICAL TRAINING ARMS CENTER, LLC. does not offer any warranty on any product. By law, manufacturers are responsible for all warranties they offer with their products. We may assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. At times we may offer an extended warranty for particular items. These offers will only cover the listed items. In all other cases the customer is responsible for dealing with the manufacturer on warranty issues.
Before returning items for warranty issues, please contact Customer Service by emailing email@example.com or calling (904) 808-8559, whereas each item is subject to specific warranty coverage and return procedures. Returned items may be repaired or replaced at the discretion of the manufacturer.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:
- The merchandise in its original, brand-new condition with all related paperwork and packaging.
- A copy of your order invoice.
- A short but precise note listing the reason(s) for the return and/or exchange.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. Return freight is the customer’s responsibility.
SHIP RETURNS TO:
85 Range Drive
Saint Augustine, FL 32092
AMERICAN TACTICAL TRAINING ARMS CENTER is committed to providing the highest quality customer service from start to finish during your shopping experience. Products purchased on our convenient online pro shop will be immediately processed and in most circumstances shipped out promptly.
However, some of the products that may be purchased are shipped directly from the manufacture and therefore, the delivery time may be delayed due to back-ordered issues. If this occurs you will be immediately notified of the delay and AMERICAN TACTICAL TRAINING ARMS CENTER will do the best we can to ensure customer satisfaction.
Refund Policy for TRAINING CLASSES
Class fees are only refundable, creditable, or transferable up to 14 days of scheduled class. A processing fee of twenty five dollars ($25.00) will be charged for each refund request. Refund, credit or transfer is not granted automatically. You need to send your request to AMERICAN TACTICAL TRAINING ARMS CENTER via fax, email or phone (contact us) prior to the refund/credit/transfer deadline. You will then receive a confirmation email.
Refunds will be mailed within 30 days after AMERICAN TACTICAL TRAINING ARMS CENTER receives the cancellation notice. If a refund is due, funds are returned to the original remitter minus fees for books or materials. Enrollment in a class, course, or program is referred to as a “class” in the following refund policy.
Refund Policy – Terms:
A. A student who cancels before the deadline receives all monies returned with the exception of the non-refundable application fee.
B. Thereafter, a student will be liable for:
- The non-refundable application fee, plus
- The cost of any textbooks or supplies accepted, plus
- Tuition liability as of the student’s last date of physical attendance.
Tuition liability is divided by the number of sessions in the program. Total tuition liability is limited to the sessions during which the student withdrew or was terminated, and any previous sessions completed.
C. The notice of cancellation must be in writing, and the last day of attendance will be the date of cancellation. AMERICAN TACTICAL TRAINING ARMS CENTER will mail your refund to you or return credit to your credit card within 30 days after receiving your written notice of cancellation. If a refund is granted.